Refund Policy

Refund Policy

This Refund Policy explains how refund related requests and support services are handled on our courier tracking and shipment assistance platform.

1. Service Nature

Our website provides shipment assistance, courier tracking support and customer guidance services. Refund related requests may depend on shipment status, courier verification and support review.

2. Refund Eligibility

Refund requests may only be considered after proper verification of submitted shipment details and support review.

• Incorrect shipment details may delay review
• Duplicate requests may not qualify
• Verification is required before processing
• Support team may contact users for confirmation

3. Processing Time

Refund related requests may take between 3 to 7 business days depending on the verification process and courier review.

4. Non-Refundable Situations

Refunds may not be available in situations involving:

• Incorrect user information submission
• Fake shipment requests
• Unauthorized activities
• Courier related delays beyond our control

5. User Responsibility

Users are responsible for providing correct contact information, courier details and shipment information while using our platform.

6. Support Assistance

Our support team is available to help users regarding shipment verification, courier assistance and refund related queries.

7. Third-Party Services

Some shipment services may involve third-party courier platforms and external systems. Processing time may vary depending on those services.

8. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice.

9. Contact Support

For refund related assistance, users may contact our support team through the official support page.